Vodacom - ***********

I have posted a review on 2nd March 2018 requesting a statement.

Today is the 5th March!! And still no statement!! VODACOM! You guys are more than pathetic.

Once again my daughter could not make any calls since Saturday. Out of frustation she called your Accounts Department asking why she could not make any calls. Your Accounts Department said that they cannot assist her and that she needs to go to her nearest Vodacom Shop, which in this case is Cresta!

She was sent from pillar to post, by I don't know how many consultants. She unfortunately cannot remember all of their names, but remembers a specific consultant, who is a girl with red hair!! She also couldn't assist my daughter, *********** staff you have!

She asked one of your consultants if they could please unblock her phone. "Sure" the consultant said but you need to pay your invoice first before we can unblock your phone. She did not receive an invoice from your Accounts Department! The consultant called the Accounts Department requesting an invoice for my daughter in order to pay her account otherwise they will not unblock the phone.

When the email was received there was an amount outstanding for R598.00 which she paid in order for you to unblock her phone.

If it's not to much effort listen to your recordings on 14th February 2018.

I spoke to Phumile a consultant or so she says and the Supervisor Innocentia Motebe. The amount due for end February 2018 is R498.00.

Refere to these references:

1- ********** 9 838310: Reference Nr for requesting invoices, I still have Nothing!!

00580 2B 6E5CA 7394: Reference Nr for my call.

To get to the bottom line of this, is very plain and simple!!

1. A refund of R100 as the amount of R498.00 was given to me by your consultant Phumile.

2. To cancel the contract with immediate effect. And don't you dare tell me I cannot cancel it.

I have had enough of Vodacom's BULL**** for more than two years.

I have used my airtime, data and energy to have this phone unblocked since 14th February 2018 and you guys go and block it again on Saturday 4th March 2018 as the invoice was not paid.

Does Vodacom do this out of pleasure or because their employees have ****all to do all day!.

No Vodacom consultant, Manager, CEO or whatever you wish to call yourselves must contact me ever again.

Email the cancellation of the contract to me by close of business today or I will take legal action and Vodacom will pay for legal fees.

Vodacom is the worst Service Provider there is! You are pathetic, incompitent and extremely unhelpful!!