QT
Quinette T

1 reviews | Active since Jul 2016

21 Jul 2016, 10:19

Vodacom ***********!!!!!

<p>I have had my vodacom contract for almost a year now, and now vodacom start their S***t. I pay R637.99 per month for 3GB data. I am hardly using my data. I receive my data on the first of every moth and last month 3GB was finished wihin an hour. When I phoned to log the query the first service agent told me my query will be resolved within 3-5 working days, Then I phoned back when NO ONE phoned me, I was told by another agent 3-10 working days, I again phoned Vodacom and once again I was told 15 working days. It is now 2 moths ago, I received my new data and same story. I am not even going to waste my time to log a new call becuase they waste my time and make promises they cant keep by. I want to be done with Vodacom's **** service and go over to a new service provider. My fiance is with MTN and 1GB lasts her the whole month then she watched you tube video's, Read books and surf the net.!!!!! NOT FAIR VODACOM.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Jul 2016, 10:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team