Vodacom ***********

my cellphone is failing and I need to upgrade my contract. My upgrade date was in July 2015. If I go on the Vodacom website, it insists that I am not due for an upgrade and it will send me an sms to tell me when I am due. The sms arrives and tells me that I was due in July 2015 and that I should go to the website for an upgrade. <br> <br> I have gone around in this circle a couple of times and I decided to phone vodacom corporate. I spoke to Sandra and she asked me some security questions. I got my name, company name, number right but could not remember the name of the package I was on.<br> <br> Unfortunately the system then decides that Vodacom cannot help me!!!!!!<br> <br> I asked to speak to her superior and was put on hold to listen to loud obnoxious music that is looped. After about 20 minutes she came back online only to inform me that the manager had gone on lunch and there was nobody that could help me.<br> <br> All this because their system is *****ed up. <br> <br> If it was not so frustrating it would be funny. I ask you, is your system specifically designed NOT to help your customers?<br> <br> After being a customer for 20 years all I can say is shame<br>