VB
Vanessa B

1 reviews | Active since Jun 2016

24 Jun 2016, 11:13

Vodacom ***********

<p>The worst service i have ever received. I have been trying for almost two weeks now to sort out an unauthorised debit order through the call centre. I have spoken to numerous ladies there and all promised to call me back, but no-one has called. I was told twice that my query was escalated but I am still waiting for a reference number. I was invoiced for a device on an upgrade that I was not quoted for and that is already covered in my quoted contract. No-one at Vodacom can help me. I have in the interim cancelled the debit order, hopefully I will get a reaction from them now that I have taken my money back. i cannot believe that no-one is able to assist me.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Jun 2016, 13:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team