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Nicky I

1 reviews | Active since Jun 2021

23 Jun 2021, 14:51

Vodacom Incompetency

Good day to you I was contacted by Mondo Mobile in November 2019, just when my hubby passed away, to let me know as a valued Vodacom Customer, I will be receiving a free SIM Card. This was never the truth, as my banking account is being debited with R 199.00 ever since then. I have been back and forth with e-mails, even did a three way call with Mondo Mobile, Vodacom and myself to cancel this contract, but nothing has happened. I have also been e-mailing Vodacom ********** Department to escalate the matter and nothing has been done to date. I have not even opened the courier bag with this new Sim Card, to make use of it. It is going to be two years in November 2021 since I received this additional sim card, of which I don`t use, yet my banking account is debited each month with R 199.00. All I want is for Vodacom to re-imburse me all my monies owing to me and to cancel this contract. I had no other choice but to complain to "Hello Peter" seen that Vodacom has just been ignoring all my e-mails. Hoping to get some feedback soon. Thank You. Nicky Isaacs

0
Replies (3)
Vodacom
Vodacom's reply23 Jun 2021, 18:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NI
Nicky I's update24 Jun 2021, 08:24
Reviewer Update
Good day to you, I await your response as it has taken me nearly two years to finalize my query. Thank you
NI
Nicky I's update30 Jun 2021, 16:52
Reviewer Update
Good day to you, thank you for your reply. The number that you are giving me to contact, is the exact number I was phoning all the time for assistance. Why do yo think I then complained on hello Peter. Please don`t ask me to phone your Customer Care number. I would like someone at Vodacom to contact me directly. Seen that you were not able to contact me, this is my cell number *** and this is my email address ***. I would like this matter to be resolved as it is nearly two years already. All I want is all my monies to be paid back to me and the contract cancelled. Thank you. Nicky Isaacs