Vodacom incompetency

I have been struggling with Vodacom since the 20th of December 2022 to refund me an amount of R 7000.00 which I accidentally paid to them on the 15th of December 2022, I confirmed the banking details as well as provided documents that were not needed, just to be told that the refund was done on the 30th of December 2022............... to the wrong account, and this after proof of account and banking details have been confirmed multiple times, I was then advised by a Rudzani Lithole on the 4th of January 2023 that the funds will be in my account with in 4 days, only to receive an email today advising by the end of next week, I have advised that I have debited orders that came back unpaid, child maintenance that needs to be paid I am being charged daily on fees due to vodacom not refunding me and I cant travel because I cant put diesel in my car , I cant buy groceries, I have emailed the CEO of vodacom and he doesnt care, I am in financial distress because of vodacom taking its time in giving back that which is not theres, I guess its because of my ethnicity that vodacom is taking so long because if I wasnt white then I would have had my refund already, even writing this complaint will only result in a generic standard response which will yield no resolution