Hellopeter
Share Your Experience
KG
Karen G

1 reviews | Active since Dec 2017

04 Apr 2023, 11:12

Vodacom incompetency at its Highest Level

So this is a follow on from my previous report laid against Vodacom. After receiving an email which did not help at all, I managed to get my banking details uploaded and my 1st debit order for R1700 was taken off on the 1st Apr. This morning I had another amount of R5100 debited from my account without any authorization given. NO DEBICHECK process followed. I was supposed to be contacted by a manager 1 hour ago with no feedback and was told I need to follow a process for a refund which I refuse to do as I did not authorize the DO. They also said my account was never handed over which was a lie as my account is still suspended. I cannot get a sim swop done on as my phone was ****** a month ago. So I am paying for something I cannot use? Can Vodacom get with the program and stop their lies.

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2023, 12:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
KG
Karen G's update05 Apr 2023, 09:50
Reviewer Update
I am still waiting for the supposed manager to call me and refund my money taken out without my consent. I am now going onto social media as well to air this complaint. My number is ***. I will not be following any refund process for something I did not authorize. I have also logged a dispute with FNB for a *****ulent debit order.