Vodacom Incompetency and breach of contracts.

Just another follow up on the incompetency of Vodacom head Office and their *********** staff. Sent Head Office a complaint on 24 September 2020, regarding the 4 week wait for something they promised would be delivered in 4 to 5 working days, as well as the receipt of goods that were not working as the sim card had to be activated by them. Then the receipt of SR. numbers with the promise that sim card would be activated in 24hrs. First consultant Kenneth promised sim card would be activated before end of day, next day a lovely lady by te name of Lisel took down the complaint and gave a SR, number and prioritized the activation, no such luck the next day another consultant gave another SR number promising actication within 24 hrs. Nothing. a complaint was laid to Vodacom Head office of the incompetency of their staff, what a joke, Head Office sends a computer generated answer. Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. HaHa, its been 29hrs after their reply and no consultant has contacted. Their fibre section was contacted again after 28hrs of activation and promised that it was expedited and that they would keep me up dated, It is now 16h32 and still nothing and no feedback. This screams of an incompetant Head Office that can not even follow up a complaint, and because of this incompetency in Head Office it has now filtered down to the staff. If there was any compitant person at Head Office they would have followed up and got of their seats and gone to find out what is happening and why nothing has been done. But their silence screams out their incompetency. I cannot give any positive comment for this company, and cannot recommend them to anyone, I can say if you want to be treated like and absolute fool, take and devise from them they are absolutely useless.