Vodacom Incompetency

I have been having problems with Vodacom since June with my Vodacom Contract.

I'm currently sitting out of work due to Covid as I work in the tourism industry and work is inconsistent at the moment so when I receive money I immediately pay my LTE contract as sitting with out internet these days is almost a death sentence, as most job postings is online these days.

July comes same story I paid on the 24th on the Vodacom App and my bank gives me my sms I double check on my account and see the balance went off even on the vodacom app. 2 weeks passed i get a sms my account is in arrears I go and look on the the app jip it says I'm behind payment. I check on my bank account and it says money was sent to vodacom. I contact vodacom customer service I explain the story they give me a email adress to send my proof of payment I do so they take away my penalty fee and I thought oh great they saw the errors in their way.

Too soon to get excited everday I check my vodacom account to see if they fixed it no it is not so I decide I'm going to see a human being and not just a voice so I go to Centurion vodacom shop they tell me they can't do much but will scan my proof of payment and send it to a person who can sort this out so I decide well now I have to pay for August atleast so I really don't go behind on payments. And so we just rolled on from there.

All the agents say they will assist but it is all lies.