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Ziyanda B
1 reviews | Active since Mar 2021
15 Mar 2021, 11:32
Vodacom Incompetency
Extremely concerned about how difficult it is for Vodacom to cancel a simple contract. I have been calling trying to cancel my contract for the past 3 months and still no success, instead I get debited more than double the amount. What nonsense is this???
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Vodacom's replyOfficial
15 Mar 2021, 12:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Mar 2021, 12:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ziyanda B's updateReviewer Update
14 Apr 2021, 04:29Can I get an answer as to why this contract hasn’t been cancelled and is negatively impacting my credit score? Was this not sorted? Why is there still a Vodacom account in arrears under my name? Please sort this out ASAP.
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Ziyanda B's update14 Apr 2021, 04:29
Reviewer Update
Can I get an answer as to why this contract hasn’t been cancelled and is negatively impacting my credit score? Was this not sorted? Why is there still a Vodacom account in arrears under my name? Please sort this out ASAP.