Vodacom Incompetency

I am shocked at how appalling their customer service is. Phoned 111 customer service and been holding on for half an hour. As soon as i start speaking to the agent my phone mysteriously ends call and she doesnt even have the common decency to call me back. Now i have to hold on for another half an hour to reach another *********** agent. The real reason that I am moaning is that i have been phoning for the last 3 months about the same problem and always have the same reply i will escalate the problem for you and next time use this ref # which i am still waiting for by the way. I am trying to load data onto my phone either using my credit card or my banking app but the only response i get is " This number wont work for top ups." although every time i phone an agent they say that my contract is open and i should be able to yet the problem still prevails.

I would like to get this fix and if this is the only way well then so be it.

Regards M van Dijk