Vodacom incompetency

I have been a vodacom customer for years & I'm so angry & dissapointed for getting such unprofessional service,last month i bought my phone online ,the whole process when smooth as I was waiting for my hand set I got a call from a vodacom salesman/consultant who wanted to confirm my address before the delivery ,he also asked if they can add an insurance then I agreed without any explanation as to what insurances they offer he just proceeded he proceeded ,my phone was then ****** two weeks after the delivery ,I went to a vodacom store then they arviced on the procedures to follow ,I did everything then later called the insurance, I was rather disappointed with the consulted who assisted me ,he was rude & had no compassion his reply was that my only covered for damage which was as shock because it was not explained as I was still in shock & trying to make sense of this & asking questions the guys said & I just cancelled your insurance, when I asked why he said there's nothing to insure you don't have a phone ...this is a new contract I was not upgrading but it was my worst experience.I then further called vodacom to try & get to the bottom of this by asking for two call recordings because there's not documents that I received from the insurance ever since I took it to even realise I'm covered for whatever they are saying, which I haven't to this day received from them as promised that they'll be emailed to me ,now I'm fed up and ****ed with this **** & I won't be paying for that contract until someone does something about this issue....