Vodacom incompetency

Despite purchasing 2Gb of WhatsApp data bundles for this month (1Gb was purchased by mistake), I do not have WhatsApp connection for 6 days now. It works for maybe 1 hour a day, (if that at all, some days not at all) and then messages are not sent it received at all. Imagine my frustration! In turn I have had to leave my WiFi on which has resulted in it being used for background apps and getting finished, whereas I could've used it solely for my work and left it off if Vodacom had bothered to deliver on a bundle (two actually) that I paid money for that I don't have access to. When checking my balances, the bundles don't come up on the SMS, despite having 1.8Gb just a day ago. I waited on the phone for over an hour today after coming home to speak to a Vodacom consultant on their customer care services line however was never connected. Why such a, high volume of calls? Lots of other people fed up with the service received from Vodacom, I assume.

The second issue is the case of airtime advances. I have taken advances in the past, however, whether I take an advance or not, it is deducted from the following months airtime allocated as per the contract and added to my bill. It is therefore charged to my account twice!

I thankfully only have to pay for this contract up to this year. However by next week, I WILL be changing my service provider to Telkom, with whom I have had no issues with signal or mobile WiFi connectivity. In addition they are much, much cheaper than Vodacom, who charge you an arm and a leg for their services yet give you endless issues with service delivery. I'd rather pay the extra money and take a contract with Telkom as well, where I will be getting both value for my money, and less of a hassle than with Vodacom, and will cancel the contract as soon as I am able to.

If anyone else is thinking about using Vodacom as a mobile service provider, please, think again. You would pay more than with other service providers and still receive dismal service. I would never recommend Vodacom to anyone ever again (not that I have after my endless issues) and will definitely be switching service providers.