Vodacom Incompetency

I've been a Vodacom customer for 24 years, same number and never been so disappointed in them. Did online Upgrade 11th 9am, the only thing I asked for before I approved the deal was delivered by the 13th the afternoon because I will not be able to receive the device from the 14th cause of travelling to Mpumalanga. On the 12th I logged 5 calls since 9h30 to tell them that I have not receive a confirmation call yet which is gonna set back delivery, they all escalated the call, or so they say because if they actually did it you receive a sms with escalation ref, which I did not receive. This morning only they phoned to confirm saying they only received the order today, a blatant lie. Well I cancelled the upgrade, incompetency is something I cant do. That's why Vodacom you loosing your contracts.