Vodacom Incompetency

Vodacom Incompetency

SO I POSTED THIS HERE ON THE 9TH MARCH AND ITS NOT THE 20TH AND NO RESPONSE FROM VODACOM BESIDES AN AUTOMATED RESPONSE. In my books is this unacceptable customer service. It is so sad that one needs to resort to posting here instead of businesses just doing their jobs.

THIS WAS WHAT I WROTE ON THE 9th March - 12 days ago.

Vodacom appears to be unable to explain the following on my account:

1)Why is my contract period extended by 5 months without my consent. To what benefit would this be to me except costing me another R7500 roughly. 2) My account sits on a legacy server and the current server only provides consultants and stores with a 1 year of my history. So my current contract shows as being opened in March 2022 and in fact it was opened in May 2021. 3) After numerous phone calls, going to multiple stores and calling the accounts department, I am no closer to being informed as to why I have to pay for an extra 5 month. As I find myself currently unemployed and seeking clarity on this issue to reduce my expenses. This run around is also costing me a lot of money and time. 4) I am being told when I bought the phone - Samsung Galaxy S21 and the Samsung Active 2 watch, this was purchased on a contract with no airtime and no data, yet I couldn't even get through the minutes every month. There is no Vodacom contract with no airtime and no data its one or the other or both. 5) I am also being told that I changed my contract to include more data via the online portal and increased my expenditure by R85 a month. I have never logged in via the portal to change my plan. I am looking to reduce my expenses not increase them.

I want answers and I want them now I am not waiting any longer for various departments to inch me forward in this enquiry!

I hope to hear from you soon.