Vodacom Incompetency

In February 2021 I upgraded my number *** to a sim only Uchoose Flexi 390 with a discount of R91 and no CLI (R9.99 discount). In June I called in to migrate to an open line (Smart M) cause I wanted to link my Apple watch. But I realised that it was going to be a bad move, since I was going to lose the discounts. Few days later I called Vodacom to cancel the migration. The lady who assisted me told me that she is struggling to cancel it since the system is slow. She said her manager will do it. I didn't get any feedback from her on whether it was done or not. I called on the 30th of June to check if the migration was indeed cancelled. The lady who assisted me said it hasn't been done yet. She was gonna escallate it. I was given a case number ***. In July the Smart M which I no longer wanted and tried to cancel kicked in and I was told that the migration will be reversed at the end of July. End of July I was moved back to UChoose Flexi 390, but now I have been charged a migration fee of R750 (exc VAT). After a long back and forth fight with Vodacom the migration was finally reversed and I was told that the discounts are going to be reinstated. Vodacom has failed to re-instate the discounts and now I am being penalized for Vodacom incompetency to cancel the migration. I have cases that are opened *** and ***.

I am really not happy with Vodacom Services and for something so simple and they take forever without getting back to me. I can't wait for my contracts with Vodacom to end so that I can move to a better service provider since you guys are failing to take good care of your customers.