Hellopeter
Share Your Experience
DV
Darryn V

1 reviews | Active since Apr 2018

04 May 2018, 16:35

Vodacom incompetence X 10

I am still waiting for Vodacom to activate my data deal contract. It is now exactly 8 days later when I received this router from vodacom. I phoned them about 4 times asking them to please assist me to activate my router. And every time I phone, I get a different answer. I received a call about two days ago from vodacom, they were responding to my first complaint on Hello Peter, which is still the same complaint I'm making today.They said " they will investigate." This must be a very big investigation, Because I'm still waiting for someone to assist me. I don't understand what is so difficult about activating a sim card. I would NEVER use Vodacom again. I feel like I MADE a big mistake taking this contract out with them. If Hello Peter had a less of a rating, Vodacom would definitely get that.(-10)

0
Replies (4)
Vodacom
Vodacom's reply04 May 2018, 21:01
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 May 2018, 10:54
Official

Good day

We apologise for the delay. Our activations division could not reach you when they called.

I will make contact with you again to assist further.

Kind regards

Moddy

DV
Darryn V's update08 May 2018, 12:59
Reviewer Update
You said you tried to call, but there was no miss calls on my phone, neither was there messages to show me that you'll tried to call. I don't know if you'll playing games with me, because it really seems like Vodacom is. You'll claim to be the best network in S.A, but your customer service is PATHETIC!! I'm so sick of this. Back and forth with messages on "Hello Peter."
DV
Darryn V's update08 May 2018, 12:59
Reviewer Update
You said you tried to call, but there was no miss calls on my phone, neither was there messages to show me that you'll tried to call. I don't know if you'll playing games with me, because it really seems like Vodacom is. You'll claim to be the best network in S.A, but your customer service is PATHETIC!! I'm so sick of this. Back and forth with messages on "Hello Peter."