Vodacom Incompetence - VodaBucks Store

I made a purchase on the Vodacom App for a set of watches. Courier service company sent the item back to the Vodacom warehouse after we missed each other. But that is not the real issue.

After weeks of waiting for Vodacom to resend my parcel, I called and was passed around with no resolution. The issue is the incompetency of people writing item descriptions and their dispatch. The parcel in question reads as "Amplify Sport Fitness Watches Black + Gold" and the picture shows both watches. I made the purchase of VB400 + R459. This was completed on the date 2022-02-12.

To date I still don't have my item because when I call to enquire, I get sent from agent to agent. When I ask to speak to someone in charge there never seem to be anyone with authority. Vodacom has become frustratingly ***********, unprofessional and downright disrespectful towards its customer base.