Vodacom incompetence ruined my credit rating.

On two occasions Vodacom debited the wrong bank account number after I continuously gave them my correct account number. It turns out that the persons who helped my when I phoned customer services never updated my correct bank account number. Needless to say the debit orders bounced both times. As result of the debit orders that bounced I was left with two penalties and a suspended cell phone account. I decided to pay the outstanding balance via EFT but I disputed the penalty since this error was not from my side. This incompetence of Vodacom caused my Vehicle Financing application to be rejected due to a bad credit record thanks to Vodacom. I am a new customer at Vodacom and if I knew what I was letting myself in for I would have stayed with my previous service provider. I find this utterly unacceptable from a company who prides themselves in delivering excellent customer services. I will not recommend their services to anyone.