BF
Bob F

1 reviews | Active since Nov 2016

16 Nov 2016, 08:56

Vodacom incompetence reigns supreme

<p>For the 11th consecutive day I have contacted Vodacom to unblock my phone. Waited 38 minutes to get told by their solutions dept that they can't unblock as their system is still updating yesterday's data at 8.40am the following morning? I think you should re-name your solution dept!!! Vodacom you have rep**** to my mails the last 3 days and said someone will contact me...to date haven't heard a word from you. Vodacom I don't know how you retain customers with this type of service or should I say lack of? Vodacom management you stink.</p>

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2016, 09:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team