VODACOM INCOMPETENCE NIGHTMARE

I have been struggling to get Vodacom to sort out a mess they have created themselves and this has been going on for more than 3 months without any resolution in sight...

I did an upgrade at Vodaworld in Midrand in July and took a new tablet, paid the R150 service fee. The following day for a valid reason (provided to Vodacom sales agent) I decided to return the tablet and cancel the upgrade. The gentleman that assisted confirmed that the upgrade has been cancelled and I would receive the service fee back soon, which was deposited back into my account after 2 days.

When checking my account I realised that there is an amount reflecting for early cancellation of contract and this started as an amount close to R4000. I immediately queried this in August and have been doing this several times since then. Everytime I was told that this was a mistake and they have now fixed it. I realised at the end of October that my bill was R5060 and this money was debited on my bank account. I went to Vodacom again and the lady that assisted me told me she cannot help but all I can do is ask the bank to reverse the payment and she gave me an amount that I should have paid which was R776. I reversed the payment with the bank but I still need to pay the R776 but I am still receiving messages from Vodacom asking for R5060 to be paid. I have been so disappointed with the experience and the poor service that I will wait for all my contracts with them to come to their end and cancel them. I have had enough of this incompetence!