Vodacom incompetence, my cost and reputation.

Vodacom erroneously credited my account some months ago. Because of this Vodacom cancelled my debit order. When they corrected the erroneous credit this had the effect that my account became in arrears and could not collect because of the cancelled debit order. A couple of months down the line and my service became unusable, then cancelled.<br> I spoke to 4 different Vodacom customer care/accounting agents before getting to the bottom of the above. Thanks for your assistance Europa Sediapelo!<br> <br> To resolve the above:<br> - I have to wait for Vodacom to initiate a debit order to settle the amount in arrears. This takes a week.<br> - I have to purchase a new SIM card. At my expense.<br> - I have to go cue to get the new SIM activated and linked to the account in question. On my time.<br> <br> I am more than happy to settle the arrears amount Vodacom created to get my lost service back. <br> My problem with Vodacom is the following:<br> - Why was I never contacted when something so obviously went wrong on my account and it was disabled/cancelled? <br> - Why do I have to foot the bill/time/lost service for Vodacom's mistake?<br> - Why do I have to turn to Online/Social Media for resolution?<br> <br> Disappointed.