Vodacom incompetence *****

So in the beginning of 2022 my wife cancelled two of het unused numbers. It was a hassle to do but finally vodacom said they where cancelled. In may of 2022 she received sms's that some one is buying data on those numbers. Called vodacom they said that the simcard was upgraded. My wife didnt upgrade them and they cant provide proof of who did it. Long story short we have been trying from last year to stop this yet the bill keeps on getting bigger. The useless call center never seems to know what we are talking about when we call them even after giving them reference numbers. We had to get affidavits from the police, log a ***** dispute etc. But every time we call its rude people that do not want to help. They even just put the phone down on us. So today my wife called again, and yet again they say there is nothing they can do. NOW i ask vodacom, i have the exact time and date and the person my wife spoke to the very first time that we called. 28 September 2022 time 11:47 spoke to Andiswa Ngobo the call time length was 19min. I now request a recording of this call so that we can end this now!! I will not pay a cent to vodacom and will even get lawyers to help me and rather spend money on them. The incompetency at the vodacom call centers is frightening. Im also canceling my personal and all my business contracts with them and will urge anybody to stay away from vodacom