Vodacom Incompetence

Paying for a contract that has no service for 5 days. 6 different stores and even head office in Midrand and still not able to get a sim swop done all the excuses and no solutions!!!! Blaming M2 business on personal name, esim to blame as old phone lost so if you loose your phone with esim and email with previous esim, puk,pin and sim number still unable to help. How do you launch a product that is basically a death sentence and you cam’t reverse it? Now blaming iphone take some responsibility please as staff are all *********** to help customer care, in store, head office, trade partner you name them. 3 technical mails sent and still no service! Please give me detail and help me to cancel my contract as I refuse to pay for having no service available!!