IK
Ingrid K
1 reviews | Active since Sept 2015
21 Mar 2024, 17:28
Vodacom incompetence
I am once again here to complain about Vodacom. After my last post I was contacted by a consultant, but still had to pay them double. After which I also received a account stating I stilled owed them. So I received my credit score yesterday and low and behold if my scoring rate isn't down !!! Why because of a missed payment to Vodacom! I am so furious 😠😡 it is unfair that we the consumer should suffer because of their incompetence. I will definitely be ending my business with them.
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Replies (2)
Vodacom's replyOfficial
22 Mar 2024, 07:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Mar 2024, 07:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
IK
Ingrid K's updateReviewer Update
22 Mar 2024, 23:37There was no missed payment, it was the incompetence of vodacom staff which lead to my account reflecting as a missed payment! I expect vodacom to correct this error from their side so as to correct my credit score! Stop blaming me when it was out right your failure in changing the debit order and giving through correct information. I want my name cleared
IK
Ingrid K's update22 Mar 2024, 23:37
Reviewer Update
There was no missed payment, it was the incompetence of vodacom staff which lead to my account reflecting as a missed payment! I expect vodacom to correct this error from their side so as to correct my credit score! Stop blaming me when it was out right your failure in changing the debit order and giving through correct information. I want my name cleared