Vodacom - incompetence

I would just like to warn everyone about the incompetence and thievery of vodacom.. I've been trying to upgrade my phone for 3 months and everyone there was n issue.. when they finally brought my package, they breached contract and I didn't get what was stipulated in the recorded contract.. they even charged me more than what was agreed on.. be aware.. I'm done fighting for the last 6 months to get everything sorted but up to now, I'm still not close to resolving anything.. the first premium they charged me almost R150 extra.. so by the second one I made sure there wasn't sufficient funds.. and they even tried to debit more than they should again.. now they took the payment twice this month after I was promised they would credit me and rectify everything.. and including a R100 penalty.. and this all because of vodacom's incompetency.. there isn't one agent or manager I spoke to who actually sorted things out.. so please be aware, they claim to be te leading network provider, but they don't look after their clients