Vodacom incompetence

We have recently installed Fibre from Vodacom. The storm last weekend damaged our router and we have called numerous times to get it sorted and times have been promised to us and still nobody has come. The turn around time for Vodacom is pathetic when Vodacom needs a sale they do things quick but to sort out a technical problem they take ages. It’s been a week and still nobody has attended to our problem. And we are still being charged for a full month