LD
Lucille Dog-Trainer

1 reviews | Active since Apr 2021

05 Jan 2024, 22:15

Vodacom Incompetence - Do not use them as a service provider

I've been trying to cancel an expired Business LTE contract since 9 June 2023. I have been given incorrect email addresses, I've emailed many people, I've spoken to numerous service consultants, I've been passed to many departments and I have finally spoken to Koketso from legal collections who assured me that my complaint would be escalated (for the millionth time) and his manager, Nonpundo would be calling me back to resolve this matter. That was yesterday! Still waiting for the call! To add insult to injury, my business cellular contract has been suspended today due to non payment of an expired and cancelled LTE Data contract I cancelled on 9 June 2024. Vodacom owes me money, not the other way around. If you want to retain your sanity, DON'T do business with Vodacom. They promise you the world when they want your business but don't deliver the service. They're completely *********** and you'll never be able to cancel an expired contract! And then they'll threaten to sue you! Definitely will never be doing using Vodacom as a service provider again as long as I live!

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Replies (1)
Vodacom
Vodacom's reply08 Jan 2024, 07:39
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team