Vodacom: Incompetence, Disrespect, and Predatory Billing Practices

My experience with Vodacom has reached an all-time low. I have been struggling to get assistance with a simple contract payment, yet agents seem incapable of processing a resubmission. The Issue: I suspect a deliberate avoidance of debits to accrue late fees. Staff Conduct: Agents Meluleki and Nokwanda were disrespectful and lacked basic product knowledge. Management Failure: 'Mia' (TL) was unavailable, and agents attempted to block escalations by providing inactive email addresses. I have recorded all calls as evidence of this misconduct. I require an immediate manual processing of my payment without late fees and a call from a senior manager who actually has the authority to fix this. Definelty escalating this to ICASA and CGSO .. How about that ? How you doing?