Vodacom incompetence!

After turning to hello peter to have a issue resoved with Vodacom regarding incorrect billing and was handed over to MBD inc it was finally settled and I received a statement stating this account has been cleared and have a zero balance on 9 March 23. I also received confirmation this matter has now been closed at MBD INC.

Also received emajls stating SR *** my original call logged afterbeing contacted by MBD inc is now closed and the matter resolved.

Now the following..... 1. On 6 April 23 I receive invoice number VB/P784016 for R699.00. The SAME issue I was handed over for and the SAME issue I turned to Hello Peter foŕ to be resolved as I am not quilty! Now this starts all over again.

2. My credit rating has been negatively affected due to Vodacoms incompetence. I requested a letter/ statement say that I was not at fault im still waiting for a document to prove that. Meanwhile my credit score has been tarnished and that is impacting on me now as creditors are sceptical to deal with me thanks to Vodacom.

I wrote a review earlier this month aga8n on 7 Aptil 23. Vodacom rep**** on 8 April 23 and said a consultant will be in contact with me......im still waiting

I need tbis issue to be dealt with URGENTLY as this is utterly annoyong and Im being put in bad light because of Vodacoms incompetance. I also need a confirmation from Vodacom stating my credit score has been negatively affected due to them.

I truly hope someone will be interested to contact me this time!