1 reviews | Active since May 2012
VODACOM INCOMPETENCE!!!
I have been a Vodacom Client for 25 years (I must be stupid but I need my number so you are held to ransom).
I upgraded my Red Select contact to a new contract Smart M - Open Not Top with a new iPhone 11, this did not work properly and I returned it through Ram Couriers within the week and was told I would be put back onto Red Select until I could decide on what to do.
They then cancelled my Twincall number on Sunday 27 September 2020 and then on Wednesday 30 September they disconnected my service!!!
I then had to pay top up charges of R300 to make calls until the first when the activated the Smart M WITH A TOP UP Contract.
I have now been billed R580 for a new phone installment which I have not got.
I have made at least 50 calls to 135, 1903,1958, 1959 etc and sent at least 50 mails with no joy.
All I want is to be put back to where I was when this chaotic situation started but that seems to be too much to ask?????
Vodacoms Customer Care is totally and utterly useless and the staff are not equipped to deal with anything but the most basic of complaints !!!
Vodacoms Customer Care is totally and utterly useless and the staff are not equipped to deal with anything but the most basic of complaints !!!
They will never give you an email response to a query and any response is auto generated through an unknown SMS.
Everything gets sent through to the "BACK OFFICE" who then generate another SMS that says your query has been CLOSED!!!!!
They will never give you an email response to a query and any response is auto generated through an unknown SMS.
Everything gets sent through to the "BACK OFFICE" who then generate another SMS that says your query has been CLOSED!!!!!