VODACOM INCOMPETENCE

The utter incompetence of Vodacom to carry out a very, very, very simple task is beyond my wildest comprehension. My Vodacom account currently has my first name on the Invoice together with my surname. My request was to have my full names or initials placed on the Invoice and Statement. I have been trying to get this task done since about February 2025 with numerous emails back and forwards and the latest response is as follows: "We have exhausted all efforts to make the changes and we can conclude that it is not possible to make the requested changes." It seems to me the CEO, Shameel Joosub, is out of touch with the administrative abilities of his company and the ability of technology and his staff to make such minor changes.