CB
Christo B
1 reviews | Active since Dec 2015
08 Jul 2021, 13:16
Vodacom incompetence continues
After my initial complaint and assistance from Hallopeter, Vodacom corrected my account. This was short lived as my account and monthly subscriptions should have been cancelled, it was re-instated by the *********** Vodacom. The contract was cancelled on the 4th of January’21 and they confirmed the cancelation, but they are still harassing and billing me for this cancelled contract.
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Replies (2)
Vodacom's replyOfficial
08 Jul 2021, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jul 2021, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Jul 2021, 10:12Dear Christo Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the relevant department reversed and cancelled the contract. The credits has been processed as well.
We do apologise for the inconvenience this has caused. Regards Vodacom Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jul 2021, 10:12
Official
Dear Christo Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the relevant department reversed and cancelled the contract. The credits has been processed as well.
We do apologise for the inconvenience this has caused. Regards Vodacom Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Vodacom Consumer Website Team
Best regards,