1 reviews | Active since Nov 2016

18 Nov 2016, 11:33

Vodacom incompetence causes blacklising

<p>Having made an error with account number once by putting in a 1 instead of an I, I have been in to the local vodacom shops who have tried to help resolve the problem over the past 8 months to no evail. Emails have been sent, proof of payments sent repeatedly, email acknowledgement of payment found from vodacom. Yet Vodacom seem unable to communicate with each other resulting in total incompetence, my vodacom number has been blocked and then discontinued and as always the easy way out for them - hand over the client instead of fixing the problem. The legal department are rude and totally incabable of resolving anything.</p>

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Replies (1)
Vodacom
Vodacom's reply18 Nov 2016, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team