CK
Colin K
1 reviews | Active since Jun 2020
28 Jun 2020, 12:15
Vodacom incompetence
I logged a call on Tuesday 23 June 2020 regarding my internet connection, as the connection would just drop. I have since then called everyday to follow up with this issue, as I have received NO feedback from the support staff. Today is the 28th June 2020 and I am still experiencing the same problem.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Jun 2020, 14:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jun 2020, 14:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CK
Colin K's updateReviewer Update
29 Jun 2020, 12:57I am still experiencing this issue and I have received NO feedback still.
I phoned again today to query this, and found they closed my call as "resolved" which it is clearly not.
Please URGENTLY assist with this matter!!
I phoned again today to query this, and found they closed my call as "resolved" which it is clearly not.
Please URGENTLY assist with this matter!!
CK
Colin K's update29 Jun 2020, 12:57
Reviewer Update
I am still experiencing this issue and I have received NO feedback still.
I phoned again today to query this, and found they closed my call as "resolved" which it is clearly not.
Please URGENTLY assist with this matter!!
I phoned again today to query this, and found they closed my call as "resolved" which it is clearly not.
Please URGENTLY assist with this matter!!
CK
Colin K's updateReviewer Update
29 Jun 2020, 15:10Hi, still no feedback given after someone from customer care called me to follow up?
How can it take a week to fix a connection issue without providing any feedback to me?
How can it take a week to fix a connection issue without providing any feedback to me?
CK
Colin K's update29 Jun 2020, 15:10
Reviewer Update
Hi, still no feedback given after someone from customer care called me to follow up?
How can it take a week to fix a connection issue without providing any feedback to me?
How can it take a week to fix a connection issue without providing any feedback to me?