Vodacom incompetence and insurance charged with no device

The most *********** "consultants" I have ever had to deal with. Telekom was bad, Eskom is terrible but Vodacom should be investigated by the FSB. They are charging me insurance on a device I do not have, they have the device and I have proof. This is insurance *****. I have constantly tried to fix what they did wrong by changing my plan but they are too *********** to do that. Numbers cancelled, don't even bother, I am still paying for them. My account is due on 25th of the month and is paid by that date. They cut me off on the 21st???? Absolute *****s.