Vodacom incompetence and Brenton Joseph Matthews **** to me

Vodacom decided to increase my charges even though I have a contract with them.

I called up to cancel my contract due to the fact that Vodacom changed the contract, and was put through to the retention team.

After sharing my decision to cancel the contract, I was informed that they would be prepared to keep my contract as initially agreed upon, and not increase my fees IF I AGREED TO STAY ON AS A VODACOM CUSTOMER.

Under those conditions I therefore decide to continue my agreement with Vodacom.

Vodacom subsequently chose to increase my premium, and after 14 phone calls, and about 6 hours of wasted time over the months, you have done nothing about sticking to our agreement, and I therefore stopped paying you your inflated ******* fees.

I spoke to Brenton Joseph Matthews and even though he PROMISED to follow up and solve my issue, he has gone into the witness protection programme, NOTHING WORKS.