1 reviews | Active since May 2014
VODACOM INCOMPETENCE AND BAD SERVICE!
<p>Was forced to close my account with Vodacom due to their complete lack of service and incompetence. After complaining telephonically to at least 10 - 12 different representatives, including supervisors and the accounts department, going to three stores in person, I had enough. I ordered and paid for itemised billing, yes you have to at Vodacom (ridiculous!), for nearly a year because I could not check astronomical charges eg. R5093 in December (they admitted to overcharging me on two occassions before), yet still did not receive my statements. I cannot check any charges to determine if I am being de*****ed. I have lodged complaints over and over again. I cancelled my phone and internet account, but yesterday discovered the internet stop order has not been cancelled! I cannot get ANYONE to resolve all of this! By law I have a right to itemised statements!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We escalated the matter to the Accounts Team for further investigation and feedback.
I would like to apologise for the delay in this regard.
Kind regards
Vodacom Consumer Website Team
Dear Client
We escalated the matter to the Accounts Team for further investigation and feedback.
I would like to apologise for the delay in this regard.
Kind regards
Vodacom Consumer Website Team
Dear Client
The Accounts Team confirmed that the statements, invoices and itemised billing was sent to you.
Kind regards
Vodacom Consumer Website Team
Dear Client
The Accounts Team confirmed that the statements, invoices and itemised billing was sent to you.
Kind regards
Vodacom Consumer Website Team
