LM
LI-ANN MAARTENS

1 reviews | Active since May 2014

02 Feb 2017, 15:12

VODACOM INCOMPETENCE AND BAD SERVICE!

<p>Was forced to close my account with Vodacom due to their complete lack of service and incompetence. After complaining telephonically to at least 10 - 12 different representatives, including supervisors and the accounts department, going to three stores in person, I had enough. I ordered and paid for itemised billing, yes you have to at Vodacom (ridiculous!), for nearly a year because I could not check astronomical charges eg. R5093 in December (they admitted to overcharging me on two occassions before), yet still did not receive my statements. I cannot check any charges to determine if I am being de*****ed. I have lodged complaints over and over again. I cancelled my phone and internet account, but yesterday discovered the internet stop order has not been cancelled! I cannot get ANYONE to resolve all of this! By law I have a right to itemised statements!</p>

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Replies (3)
Vodacom
Vodacom's reply02 Feb 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Feb 2017, 11:28
Official

Dear Client

We escalated the matter to the Accounts Team for further investigation and feedback.

I would like to apologise for the delay in this regard.

Kind regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Feb 2017, 13:47
Official

Dear Client

The Accounts Team confirmed that the statements, invoices and itemised billing was sent to you.

Kind regards

Vodacom Consumer Website Team