1 reviews | Active since Oct 2015
VODACOM INCOMPETENCE
<p>I have had managers and supervisors phone me in the past, although have heard nothing in almost 4 years, and I am still being billed for an account I do not have!!!!! I am at my wits end. How do you stop this? I have one account and get an invoice for ONE account but am still being debited for an account I do not have!!! I have been in to Fourways Mall VODACOM only to be told to go to vodaworld, and have been there no less than 3 times, filled out numerous cancellation forms etc and STILL no resolution. I need a refund for all these years of incorrect debits!!! What do you do??</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Deborah,
As discussed your query is resolved.
Regards,
Cassandra
Dear Deborah,
As discussed your query is resolved.
Regards,
Cassandra
This query has now been resolved by a very helpful and efficient person, Cassandra. Thank you for your assistance in sorting this out for me and updating me on events.
This query has now been resolved by a very helpful and efficient person, Cassandra. Thank you for your assistance in sorting this out for me and updating me on events.