MR
Marie R.

1 reviews | Active since Mar 2013

27 Jan 2017, 09:09

Vodacom Incompetence

<p>Vodacom continues to disgust with their incompetence and lack of interest in caring for their customers. For more than four months I have complained and countless queries to try get them to reverse incorrect charges on a second data sim I have connected to my account. Not only have they been ignoring this, but now they have also gone and disconnected this data sim, without my permission. It does not surprise me anymore but I am beyond furious and disgusted at the incompetence.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2017, 11:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team