YD
YT D

1 reviews | Active since Oct 2016

29 Dec 2020, 00:17

Vodacom Incompetence

Had a duel contract which I put in a request to cancel. On multiple attempts to cancel, as the consultants kept calling me to "reconsider", it was finally processed 09/11/20. Just to find out that they did not cancel both numbers as requested, but only the one. To which I called the contact centre to have correct... Just to see another deduction go off... Being told this is the the product received by me WHICH I MADE CLEAR I NO LONGER WANTED. THIS IS EXACTLY WHY I CANCELLED IN THE FIRST PLACE, this is the 6th time I have had monetary issues with Vodacom! If its not deducting money for advances I did not take which is then "refunded in airtime" which is bl@ddy useless, then its double debit orders... And now for a LAST TIME they need to get that last score in! ****ed is an understatement!

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2020, 06:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team