1 reviews | Active since Dec 2023
Vodacom Incompetence
1st July speaking to "Stefanie" she stated what my NEXT debit order will be. With a followup, Stefanie' DENY'S this,. I was then told that they would look into the matter. Received a call later stating they have difficulty retrieving the 'recording' (really!!??), but agreed then hat my next account will be in a credit (Vodacom owing me). THIS DID NOT HAPPEN, & I reversed the debit order. When I complained on Hello Peter I received another call from Vodacom, stating that I'll get a call later that day to sort things out. THAT WAS TWO WEEKS AGO AND STILL NO CALL, STILL WAITING. THEY HAVE NOW JUST SUSPENDED MY ACC, FOR THE REASON OF THEIR OWN Incompetence (VODACOM)!!! Clearly NOT interested in small time clients as they have, like an agent told me, over 60. million subscribers. Hello Peter, please put 5000 empty blocks before the five stars to rate companies, with relevant faces on, not even that would be enough to portray the frustration VODACOM causes their clients, I can write a book on the mishaps & errors VODACOM & their agents have caused in the past year.
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Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
