Vodacom incompetence

<p>I purchased a wifi router with a 5GB data bundle from Vodacom about 3 months ago after receiving a marketing call offering me this deal. After delivery, I was informed that the sim would be active by the following day. After repeatedly trying for a few days, I called Vodacom to enquire what the problem was as I was unable to connect, despite having sufficient network coverage. They couldn't pick up anything so I went into a Vodacom store the following day in Craighall, only to be told that they cannot assist me at store level and that I need to call the Vodacom Call center.</p> <p> </p> <p>I called again and the operator checked my settings and made a few changes, advising me that I should wait 24 hours and try again. The following day I tried again and I was still unable to connect. They logged a call for someone to contact me but I was never contacted.</p> <p> </p> <p>Vodacom reference: 1- ********** 8756.</p> <p> </p> <p>I went into your Vodacom store in Clearwater Mall on two occasions and both times, the consultant tried to assist me but they were unable to identify what the problem was. They suggested a sim swap, which I had to pay for and this still didn't resolve the issue. Both times they contacted Vodacom technical for assistance but no one was able to establish what the problem was.</p> <p> </p> <p>I have now been paying for my data for 3 months and have been unable to use it. I have sent an email to your customer care centre as well as to ********** but have yet to receive a response.</p> <p> </p> <p>I hereby request that my wifi contract be cancelled and all monies debited to be, including the payment of my sim card, be refunded to me without delay.</p> <p> </p>