Vodacom incompetence

I currently have five Vodacom contract lines and was previously able to view and manage all of them through the My Vodacom App. However, since approximately February 2026, I have only been able to access information relating to my primary number. Since then, I have made numerous attempts to resolve the issue through both the My Vodacom App and with the assistance of Vodacom support agents. Unfortunately, despite following the recommended processes numerous times, I still only have access to the information for my main number. I have been informed that the other numbers are linked to a different profile. This is concerning, as I remain the account holder and continue to pay for all these contracts. I therefore do not understand why I am unable to view and manage all the lines associated with my account. I was also instructed to uninstall and reinstall the app and manually re-add the numbers using OTP verification. I followed these instructions, but the issue remains unresolved. I find it difficult to understand why this problem has persisted for several months without resolution. The contract information for all my lines was previously visible within the app, and I did not remove or unlink any of them. As such, it appears that a change on Vodacom's side have caused the issue. I would appreciate it if this matter could be escalated and resolved as a priority. My request is straightforward: I require full access to the information and management functions for all five contract lines that I own and pay for through the My Vodacom App. I look forward to your urgent assistance and a prompt resolution.