SB
Sarah B
1 reviews | Active since Aug 2015
29 May 2021, 06:56
Vodacom incompetence
My cell phone account was suspended with no warning. I found out it was in arrears. I paid R5248.01 on 28 May 2021 at 12h15 at Bedford Centre Vodashop. I have the receipt. I was told it would be reconnected within 2 to 3 hours. I am still waiting for the reconnection. I called the call centre. The automated system tells me my account is still in arrears and when I select balances it tells me I have a NIL balance. VODACOM - THE ARREARS HAVE BEEN PAID. I HAVE A RECEIPT. RECONNECT ME.
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Replies (5)
Vodacom's replyOfficial
29 May 2021, 11:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 May 2021, 11:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sarah B's updateReviewer Update
29 May 2021, 11:58Vodacom. When exactly will this happen. I have still NOT been reconnected.
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Sarah B's update29 May 2021, 11:58
Reviewer Update
Vodacom. When exactly will this happen. I have still NOT been reconnected.
SB
Sarah B's updateReviewer Update
29 May 2021, 13:16I’m still waiting. I’ve also contacted the customer service line and requested a call back. GUESS WHAT. I AM STILL WAITING. This has now been way over the 24 hours. I’m quite happy to go the Consumer Council over this and I will. This is completely unacceptable. NOTE. No warning of suspension. I found out by sheer luck. I paid and there has been no reconnection which means I’m getting NO service for something paid for. Tut tut. I think the Consumer Council will have a field day with this. And by the way please note something else. I am NOT afraid to take on the big guns.
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Sarah B's update29 May 2021, 13:16
Reviewer Update
I’m still waiting. I’ve also contacted the customer service line and requested a call back. GUESS WHAT. I AM STILL WAITING. This has now been way over the 24 hours. I’m quite happy to go the Consumer Council over this and I will. This is completely unacceptable. NOTE. No warning of suspension. I found out by sheer luck. I paid and there has been no reconnection which means I’m getting NO service for something paid for. Tut tut. I think the Consumer Council will have a field day with this. And by the way please note something else. I am NOT afraid to take on the big guns.
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Sarah B's updateReviewer Update
31 May 2021, 18:20Good day. My query has not been resolved. I have now lodged a formal complaint with the National Consumer Council and will seek legal advice.
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Sarah B's update31 May 2021, 18:20
Reviewer Update
Good day. My query has not been resolved. I have now lodged a formal complaint with the National Consumer Council and will seek legal advice.
SB
Sarah B's updateReviewer Update
31 May 2021, 18:23How can an issue be resolved when NO ONE at Vodacom has contacted me and my phone remains suspended.
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Sarah B's update31 May 2021, 18:23
Reviewer Update
How can an issue be resolved when NO ONE at Vodacom has contacted me and my phone remains suspended.