HS
Henk S
1 reviews | Active since Jun 2021
17 Aug 2021, 11:35
Vodacom Incompetence
I moved my contract from my personal account to my business. Vodacom wrongfully billed me double for the contract - on my personal account as well as on the business account. I have not been able to resolve the issue. I can never reach anyone that is able to help. Typical call center problems. Pathetic service. I will be leaving Vodacom for MTN. For anyone considering Vodacom, I recommend MTN.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Aug 2021, 13:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Aug 2021, 13:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HS
Henk S's updateReviewer Update
24 Aug 2021, 14:53My query (***) is still not resolved. I called customer care again and as usual I simply get transferred in circles and no one can do anything. I have never had such a bad experience with any company.
HS
Henk S's update24 Aug 2021, 14:53
Reviewer Update
My query (***) is still not resolved. I called customer care again and as usual I simply get transferred in circles and no one can do anything. I have never had such a bad experience with any company.