VODACOM INCOMPETENCE

Our WiFi/Fibre has been off for 3 days in the Boksburg Sunward Park area. on Saturday the 10th of July a call was logged by my husband - they said it is an outage in our area. no reference number was given. On Sunday the 11th of July was logged again with exactly the same feedback our area was off - no reference. My husband phoned again this morning Monday the 12th of July - the call centre person assisting him said no the area is not a problem our line is down. The area was never down as per the 2 previous calls made. They asked for a reference number which we do not have. So the call was actually only logged today. I then told my husband they should go back on their system as it is said that all call are recorded for quality purposes. They ignore us when we ask so why do you not go back on your recording. We have phoned Vodacom 3 times today - with no solution and we have to hold for a Supervisor - with a call we are paying for we eventually hang up. As we are in Covid pandemic we are working from home and relying on the WiFi to be able to work from home. This is becoming a problem as we are getting no assistance. I must connect to my husband's hotspot which uses a lot of data. It has been almost 72 hours without any one phoning us back. We have to phone all the time and have no solution and no real clear answer. My husband and son has a Vodacom contract and our fibre is through Vodacom as well, we are really now considering to end all contracts and find a service provider that can assist when we ask for help. We are losing hours as well as money - this is really ridiculous now. PS. I had to choose a rating BECAUSE MY RATING WOULD ACTUALLY BE ZERO STARS.