Vodacom Incompetence.

I had a horrific experience with vodacom.A lady called me saying she would like to assist in ugrading 2 packages on my contract with no extra charge.On the 1st of July i noticef my account was increased by 3.1k.From.last friday i have been to liase with them.Today a rude woman Collete claims that i insisted on the upgrades.And they not willing to admit they are wrong. As a loyal customer i wouldve expected more sufficient service.

Hope i can get this matter resolved.