Vodacom incompetence

I have had the worst Vodacom experience ever. I was so happy to be ending my relationship at the end of this month. To my surprise, an upgrade was made on the account that I canceled. Mind you, this is not the first time this has happened. I’ve had to go through police affidavits, non responsive email requests and emailing ICASA when someone performed an upgrade on my account last year. I had to put my ID number on ***** list because of Vodacom. And somehow someone is still able to **********ly perform upgrades in spite of this. I really don’t want to deal with Vodacom anymore. I’m done