VODACOM INCOMPETENCE

I requested a migration to take place in February already this year. It was supposed to have taken effect on 1 March. It didn't. So I called and the migration was supposed to take place on 1 April. Which it did, but incorrectly. I was on a U Choose Sim only Smart M contract (240min airtime, 500MG data, 500 sms) for which I paid R349. So I request a migration to a U Choose Smart L sim only contract which is supposed to be 500min airtime, 1000MG data, 1000 sms, which the call centre person confirms \telephonic recording and all\" yes this will take effect 1 April at a new contract fee of R549. Why the HECK WOULD I CHANGE TO A CONTRACT THAT COSTS MORE FOR THE SAME AMOUNT OF AIRTIME. I GET AN SMS TO SAY IT MIGRATED TO A SMART L, BUT WITH THE SAME MINUTES. The call centre agent, doesn't bother to hear me out, she just says, NO THEY DON'T TRANSFER AIRTIME AND THEN WANTS ME TO RATE HER SERVICE. I have been patient with vodacom, even after then never migrated me the first time. Now i HAVE GIVEN VODACOM R200 EXTRA THIS MONTH FOR THE SAME AMOUNT OF CONTRACT FACILITIES. I AM ANNOYED TO THE MAX. AND TIRED OF HOLDING FOR 20MIN TO SPEAK TO AN *********** AGENT. "